Understanding Your Bill
Why should I switch to regulated natural gas?
Direct Energy Regulated Services’ natural gas rate decreased by 55% since January 2023 to $2.90/GJ in December.
Are electricity rates going up in Alberta?
Electricity prices have hit all-time highs in Alberta this year, but locking in at a fixed rate with Direct Energy will save you money.
Your Direct Energy Bill Explained
Have questions about your natural gas or electricity bill? Want to know how energy costs are calculated? Learn more about the various sections of your bill.
Why are electricity rates in Alberta higher than ever?
Over the last year, Alberta's electricity regulated rate option (RRO) has hit all-time highs due to changes in market conditions and global events. Find out why.
What are transmission and distribution fees for?
Find out who sets these fees and what it pays for.
Why is my energy bill higher in the winter?
Just like the weather, your bill also changes according to the season. If you've noticed an increase in your energy costs during winter, here are some of the reasons why.