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Your Direct Energy Frequently Asked Questions

Utility Issues


How do I report a power outage or natural gas leak?

If you have an emergency (like a power outage or natural gas leak), please locate your local distribution company on your bill and contact them immediately.

Electricity Distributor


ATCO Electric LTD
1-800-668-5506


City of Lethbridge
1-403-320-3940


ENMAX Power Corporation
1-403-514-6100


EPCOR Distribution Inc.
1-780-412-4500


Fortis Alberta
1-866-310-9473


Municipality of Crowsnest Pass
1-403-562-2021


Town of Fort Macleod
1-403-308-0735

Town of Panoka
1-403-783-4431

For more information about what to do in case of a power outage, please read thesePower Outage Tips

Natural Gas Distributor


AltaGas Utilities Inc.
1-866-222-2068


ATCO Gas & Pipelines Ltd.
1-800-511-3447


For more information about what to do in case of a gas leak, please read Gas Leak Safety webpage

Didn't find the information you were looking for? We have more FAQs specifically for our regulated customers.

Have a question about a plan or need help placing an order?

Call us:1-866-374-6299

Hours: 7:00am - 9:00pm MST (Monday-Friday), 8:00am - 4:30pm MST (Saturday),
Closed Sundays


To enroll, you will need:

  • To be the person named on the utility account
  • Your service address
  • Your billing address (if different)
  • Your contact details including email address
  • To be over the age of 18