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Your Direct Energy Frequently Asked Questions

Signing Up with Direct Energy

We recommend contacting your current company to ask about your contract expiration date. You should also learn about cancellation policies for switching to another company.

By law, the local utility company cannot provide different care levels to customers who have chosen an alternate supplier. So you'll receive the same quality of delivery, emergency response, and meter reading from your current utility. Your utility company will not change, just the supplier of your electricity or natural gas.

Direct Energy is a competitive retail supplier of electricity and natural gas that offers different plans (fixed, variable, etc.), terms (1 year, 3 years, etc.) and incentives to customers who sign a contract. Your local distributor is specific to the site location and is responsible for the wires and pipes necessary to deliver electricity or natural gas to your home.

Future savings depend on fluctuating commodity prices; however, you are not guaranteed savings.


Our fixed-rate products offer stability and protection from fluctuating energy costs. You receive highly competitive pricing. The fixed-rate stability allows you to budget your energy costs because your rate will not change for your contract term. That means that even when the market rises and falls, your fixed rate will be secure for your contract term.

For more energy savings, get a fixed-rate plan from Direct Energy!

Check out our current offers and special incentives!

Didn't find the information you were looking for? We have more FAQs specifically for our regulated customers.

Have a question about a plan or need help placing an order?

Call us: 1-866-374-6299

Hours: 7:00am - 9:00pm MST (Monday-Friday), 8:00am - 4:30pm MST (Saturday),
Closed Sundays


To enroll, you will need:

  • To be the person named on the utility account
  • Your service address
  • Your billing address (if different)
  • Your contact details including email address
  • To be over the age of 18