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Your Direct Energy energy bill will be deducted electronically from your credit card or bank account each month with this free service. Plus, you may be eligible for additional perks if you use your credit card.*
You'll also save on postage and cheque-writing costs, and your payments will always be on time, even when you're away from home.
*Credit card bonus offers will depend on the terms and conditions of the credit card company.
Your Direct Energy Frequently Asked Questions
Payment Options
Auto Pay
How does Auto Pay Work?
How do I sign up for Auto Pay?
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The easiest way to enroll in Auto Pay is to Sign Up or Log In to yourÌý
To enroll by Fax, Email or Mail:
Ìý- Print theÌýapplication form
- Read theÌýTerms and Conditions.
- Complete and sign the form.
- Send the form and a blank personalized cheque to us using one of these methods:
- By Mail:
Auto Pay Plan
Direct Energy
P.O. Box 1515, Station M
Calgary, AB T2P 4K2 - By Fax:
1-844-881-4792 - By Email:
PaymentsDeregulated@directenergy.com
- By Mail:
How do I enroll in Auto Pay via my Online Account?
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Never worry about late payments again! Auto Pay enables your monthly bill to be automatically charged to your credit card or deducted from your bank account each month. Once enrolled, you'll receive a monthly statement showing the amount and date your payment was made.
To sign up for Auto Pay:Sign in to your .
Click "Setup Auto Pay" within your Account Overview.Ìý
Alternatively:Go to "Setup Payment Plan" in the drop-down menu.
Click on Auto Pay.
We accept Visa, Mastercard and American Express.Ìý
If you need to enter your payment card or bank account information, you can toggle the new payment method to "Auto Pay" as well.
When is the payment withdrawn from my account?
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- Watch for a message on your bill to indicate you are on the plan.
- The date and withdrawal amount will be shown on your bill.
- Your payment will be withdrawn the morning of your billing due date.
Note: To avoid a charge for insufficient funds (NSF), sufficient funds or bank approved overdraft protection must be available when payment is due.
What if my bank account changes?
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Simply advise us in writing and include your new personalized cheque marked VOID. We'll do the rest.
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Average Billing
What is Average Billing?
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With regular billing, your energy bill goes up during high-usage months and down in low-usage months. Instead, allows you to pay a rolling average monthly amount, spreading your energy costs throughout the year and making it more manageable. .
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This is how we calculate your Average Billing amount:
- We add up your monthly bills for 12 months (or the number of monthly bills available, if fewer than 12).
- We then take that total and divide the amount by 12 or by the total months available for your service address (if fewer than 12).
- Finally, we add or subtract 1/12 of your deferred balance, which is the cumulative difference between your monthly Average Billing amount and your actual usage charges.
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And don't worry, with Average Billing, you can still sign up for Auto Pay through your bank or make payments through your Online Account, mail, or phone. You can read more about
What is a deferred balance?
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The deferred balance is the accumulative difference between your determined Average Billing amount and what you would normally owe if you were not on our Average Billing program. You can find the deferred balance amount on your monthly bills. If the bill amount is negative, we will subtract 1/12 from your bill. If the bill amount is positive, we will add 1/12 to your bill.ÌýÌý
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If you're new to Average Billing, the deferred balance will begin on the second month. If you decide to cancel your Average Billing or change energy retailers, you will need to pay your deferred balance in full.Ìý
What will my bill look like with Average Billing?
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Your monthly bill will show the Average Billing amount that is due that month. In addition, you'll see your actual usage, the current price, and your deferred balance. As mentioned above, the deferred balance might be a credit or an amount owed.Ìý
How do I cancel Average Billing?
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Please call us if you'd like to remove Average Billing from your account. Unfortunately, we cannot make those adjustments through your Online Account at this time. If you decide to cancel your Average Billing or change energy retailers, we will apply any credit balance to your next bill or refund it. However, if you have an outstanding deferred balance, you'll have to pay it at this time.
I'm a new customer interested in Average Billing but don't have a previous billing history with Direct Energy or Direct Energy Regulated Services. What do I do?
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Average Billing would only start on your second month with us as we calculate your Average Billing amount based on the average of your Direct Energy bills.
What happens if I transfer my service to another address?
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You might be able to transfer your deferred balance over to your new address. We can discuss this when you let us know you're moving and request a service transfer.Ìý
Didn't find the information you were looking for? We have more FAQs specifically for our regulated customers.ÌýÌý
Have a question about a plan or need help placing an order?
Call us:Ìý1-866-374-6299
Hours: 7:00am - 9:00pm MST (Monday-Friday), 8:00am - 4:30pm MST (Saturday),
Closed Sundays
To enroll, you will need:
- ÌýÌýTo be the person named on the utility account
- ÌýÌýYour service address
- ÌýÌýYour billing address (if different)
- ÌýÌýYour contact details including email address
- ÌýÌýTo be over the age of 18