91Ƭ

Your Direct Energy Frequently Asked Questions

Paying Your Bill

There are .

For mail, please send your payment to:

PO Box 1515
Calgary AB, T2P 4K2 

Direct Energy offers a variety of bill payment options such as Auto Pay and Average Billing.


You can also make payments via our 24-hour automated phone system. Please call the Customer Care line at 1-866-374-6299 .


The Government of Alberta also provides assistance programs which are listed here.

You may cancel or change your ACH payment provided that Direct Energy receives at least 10 days written notice prior to the next scheduled debit. You may obtain a sample cancellation form, or more information about cancelling your bank draft agreement at your financial institution or . We'll do the rest. 

Bill credits will be automatically refunded via mailed check after 30 days on final bills. Credits on active accounts will be applied to the next bill.

It is not possible to create a Payment Extension online for a final bill. If you need assistance, please contact our Direct Energy Customer Care line at 1-866-374-6299 for more information.

Didn't find the information you were looking for? We have more FAQs specifically for our regulated customers. 

Have a question about a plan or need help placing an order?

Call us: 1-866-374-6299

Hours: 7:00am - 9:00pm MST (Monday-Friday), 8:00am - 4:30pm MST (Saturday),
Closed Sundays


To enroll, you will need:

  • To be the person named on the utility account
  • Your service address
  • Your billing address (if different)
  • Your contact details including email address
  • To be over the age of 18