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Your Direct Energy Frequently Asked Questions

Paying Your Bill

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For mail, please send your payment to:

PO Box 1515
Calgary AB, T2P 4K2 

You may cancel or change your ACH payment provided that Direct Energy receives at least 10 days written notice prior to the next scheduled debit. You may obtain a sample cancellation form, or more information about cancelling your bank draft agreement at your financial institution or . We'll do the rest. 

Bill credits will be automatically refunded via mailed check after 30 days on final bills. Credits on active accounts will be applied to the next bill.

It is not possible to create a Payment Extension online for a final bill. If you need assistance, please contact our Direct Energy Customer Care line at 1-866-374-6299 for more information.

Didn't find the information you were looking for? We have more FAQs specifically for our regulated customers.Ìý 

See More FAQs
Have a question about a plan or need help placing an order?

Call us: 1-866-374-6299

Hours: 7:00am - 9:00pm MST (Monday-Friday), 8:00am - 4:30pm MST (Saturday),
Closed Sundays

To enroll, you will need:

  • ÌýÌýTo be the person named on the utility account
  • ÌýÌýYour service address
  • ÌýÌýYour billing address (if different)
  • ÌýÌýYour contact details including email address
  • ÌýÌýTo be over the age of 18