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You will need your account number to get started with setting up your .ÌýYou'll find it in the top right corner of any previous electricity or natural gas bill.Ìý
You will need your account number to get started with setting up your .ÌýYou'll find it in the top right corner of any previous electricity or natural gas bill.Ìý
When we upgraded our , we changed your sign-in credentials to an email rather than a username. You may still have a username, but you can use your email to sign in. You can either recover your username or reset your password on the Online Account login page.
To access copies of your previous bills through your , click the "Bills & Payments" button to see your account overview. Alternatively, sign in and:
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Click on "Billing & Payment History"
Our secure online payment portal is always open and easy to set up and use.
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Sign in to or sign up for 
If you have multiple accounts with us, choose the account you wish to make a payment to on the drop-down menu. You'll find it on the top left of the page
Under "Balance" or "Main Menu," located top right corner, select  "Make a Payment."
Select the "Electricity" or "Natural Gas" account you would like to make a payment.
Under "Payment Method," select the "Form of Payment" you want. You can also add a new payment form by selecting Credit Card/Debit Card from the drop-down menu.
Under "Payment Amount," enter the amount you want to pay.
Click the "Make Payment" button.Ìý
Bill delivery preferences are processed and updated immediately when changed. However, if the bill has already been processed then changes will take affect the next billing period.Ìý
You may conveniently cancel your Auto Pay online by accessing the Auto Pay page under the Payment Information ribbon. After accessing the Auto Pay page, simply choose the account you would like to cancel the plan for, accept the Terms and Conditions, and then click 'Cancel This Auto Pay Now'. 
Direct Energy understands that life happens. We offer payment extensions for 2 weeks on the Payment Extension page located under the Payment information ribbon. Or please contact our Customer Care Centre atÌý 1-866-374-6299. 
You may change or update your saved card on the Manage Payment Information page located under the Payment Information ribbon. Choose the card you want to edit under the Saved card drop down and then click the Edit button. 
The mailing address associated with your account can be updated or changed on the Manage Preferences page located under the Profile ribbon. From this page, select the account you would like to update to expand the section containing the mailing address associated with it. Click on the 'Edit' button to update or change your address and then save your changes. You will receive a pop-up window prompting you to review the changes and/or apply the new/updated mailing address to all accounts. 
Your bill will be processed within 1 - 3 business days of the receipt of your meter reads from the distributor made available online the following business day. 
Hours: 7:00am - 9:00pm MST (Monday-Friday), 8:00am - 4:30pm MST (Saturday),
Closed Sundays