It's quick and easy! Just transfer your existing Direct Energy service online. First, log in to your with your username and password. Once logged in, the "Transfer Service" link should be on the top navigation menu. When you click that link, you'll receive prompts to provide the following information:
What date would you like to stop service at your old address?
What date would you like to start service at your new address?
What is your new address?
After you click the button to confirm your transfer information, you'll see plan options and the current rates for those plans in your new service area.
If you cannot process the transfer online or don't see the "Transfer Service" link or the plan option you want, please call Customer Service at 1-866-374-6299Ìýfor assistance.
Moving within Canada? Find helpful moving tips here.