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Your Direct Energy Frequently Asked Questions

Moving & Service Changes

It's quick and easy! Just transfer your existing Direct Energy service online. First, log in to your with your username and password. Once logged in, the "Transfer Service" link should be on the top navigation menu. When you click that link, you'll receive prompts to provide the following information:

  • What date would you like to stop service at your old address?

  • What date would you like to start service at your new address?

  • What is your new address?

  • After you click the button to confirm your transfer information, you'll see plan options and the current rates for those plans in your new service area.


If you cannot process the transfer online or don't see the "Transfer Service" link or the plan option you want, please call Customer Service at 1-866-374-6299for assistance.

Moving within Canada? Find helpful moving tips here.

Let us know if billing will overlap if you are responsible for two properties simultaneously, even just for a short time. When you receive your bill for this period, please be aware it will likely be higher than normal This increase is due to energy, distributor, and government charges applicable to both properties for the overlapped term.

Didn't find the information you were looking for? We have more FAQs specifically for our regulated customers.

Have a question about a plan or need help placing an order?

Call us:1-866-374-6299

Hours: 7:00am - 9:00pm MST (Monday-Friday), 8:00am - 4:30pm MST (Saturday),
Closed Sundays


To enroll, you will need:

  • To be the person named on the utility account
  • Your service address
  • Your billing address (if different)
  • Your contact details including email address
  • To be over the age of 18